Customer Service/Billing Specialist

About the role

This position handles a range of clerical, billing, and customer service duties, including reviewing meter readings, preparing accounts for billing, answering customer inquiries, and resolving discrepancies.

Responsibilities

• Explain how bills are computed and resolve customer complaints related to sewer and/or water service.
• Collect data to correct errors and discrepancies on customer accounts.
• Schedule work orders to investigate and resolve account issues.
• Perform data entry and related data processing duties.
• Compute meter readings by reviewing reports to prepare accounts for residential, commercial, and specialized billings.
• Process billing for sheriff sales and bankruptcy, generating information needed for resolutions.
• Handle customer and title company inquiries for final/period-end billings.
• Prepare, post, research, and verify payments; resolve returned items; create and maintain financial reports; and perform daily, monthly, and annual reconciliations.
• Process delinquent notices and shut-off notices for water customers.
• Accept payments from customers for sewer and/or water charges.
• Maintain assigned correspondence, ensuring accuracy and timely completion.
• Review water/sewer permits for completion and establish new accounts.
• Maintain inventory, prepare daily schedules, back up operations and secretary duties, prepare mail, balance and close registers, and gather/deliver correspondence.
• Maintain financial records of daily receipts.
• Issue sewer deduct applications.
• Communicate verbally or in writing as needed.
• Balance reports and postage accounts.
• Prepare and mail billings to customers and reimbursements to city officials for sewer monies collected.

Requirements

• High school diploma or GED.
• Valid Ohio driver’s license or state ID.
• One year of office experience or equivalent is preferred.

Skills

• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Organizational abilities.
• Professional customer service delivery.

Pay

Starting at $19.50 per hour.

Benefits

• Medical, dental, prescription, and vision coverage.
• Telemedicine services.
• Gym membership.
• Employee Assistance Program (EAP).
• 12 paid holidays.
• Sick leave: 4.6 hours per pay period.
• Vacation: 3.1 hours per pay period.
• Personal days: 6 per year (drawn from sick time).
• Overtime and compensatory time.
• PERS retirement: 10% employee contribution with 14% employer contribution.
• Deferred compensation plan.
• Public Student Loan Forgiveness eligibility.

Schedule

Full-time.