Customer Billing Specialist

Hybrid role based out of our Jacksonville office.

About the role

Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry.

Responsibilities

• Address the more common variety of scenarios encountered that cause billing exceptions/errors.
• Complete common requests for exception billing to update quantity, item, price, misc. charges, or freight prior to billing per established guidelines.
• Follow established approval matrix for processing credit memos.
• Research and gather supporting documentation for all assigned customer disputes.
• Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
• Identify scenario(s) encountered that cause customer disputes with assistance.
• Take appropriate action regarding impact to Sales Reps’ commission with assistance.
• Reconcile customer payment in Accounts Receivable system to validate the dispute application.
• Strive to consistently meet or exceed individual and team goals.
• Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/Accounting, Customer Experience, and Sales.
• Perform other related duties and responsibilities, as required or assigned.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous, and helpful).

Qualifications

• Bachelor's Degree preferred.

Skills

• Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer, and WebCollect.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and recognition platform.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
• Healthcare benefits (including medical, dental, vision, and health savings account).
• Life, AD&D, and disability insurance.
• 401k retirement plan.
• Paid time off.
• Tuition reimbursement.
• Employee assistance program and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print, and publishing products and services. Veritiv serves customers in a wide range of industries through team members around the world, helping shape the success of its customers.