Customer Billing Specialist

About the role

We are continuing to expand our team and are looking for a Customer Billing Specialist to join some of the industry’s brightest minds that are dedicated to providing our customers and partners with security value and outcomes. The Customer Billing Specialist will report to the Sr. Manager of Order to Cash and will work closely with Sales, Delivery, Customer Success, and our clients. We're looking for a talented, self-motivated, flexible, team-player who has the drive to deliver results and takes initiative to join our Accounting & Finance Team. At LevelBlue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.

Responsibilities

• Review all Closed opportunities ensuring we have proper governing documentation and accepted Terms and Conditions.
• Validate that all terms and conditions are consistent between the Quote, Customer Purchase Order, and Statements of Work / MSA / MTC.
• Insert additional Terms and Conditions into Order Contract as needed.
• Review and approve all order opportunities for fulfillment
• Partner with delivery teams to validate service delivery dates to bill per the terms and conditions of the governing contract.
• Responsible for managing all order changes as required
• Ensure accounts are set up properly among the various systems to align with the billing procedures
• Ensure all account documentation is properly in place prior to billing commencement
• Complete all monthly invoicing of assigned services including delivery to clients
• Process Service Credits
• Assist Accounts Receivable with cash application and collections activities
• Assist with financial audits
• Build excellent relationships with customers and various departments within the Company
• Respond to contract and order related inquiries from customers and other departments
• Test all system upgrades, enhancements, and break fixes.
• Cross train on the various functions and responsibilities within the team to assist with workload balance in peak time, as needed, and to serve as backups to each other.