Customer Records Specialist I or II

Position Summary

The Customer Records Specialist I or II is responsible for completing customer maintenance within the Bank’s core systems which may include CIF record maintenance; Account maintenance; Death of Depositor processing; W8/W9 processing; closed account review; Address confirmation and notice review; returned mail processing and fee posting; document scanning; mobile deposit limit changes.

Major Responsibilities

• Complete lower risk and complexity account maintenance tasks within the Signature system.
• Scan, index, and maintain bank wide documents within the Bank’s imaging system.
• Provide prompt, efficient, and professional service to the branches and departments.
• Aid other team members in non-primary assigned duties whenever necessary.
• Maintain knowledge of and comply with regulations including but not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy-Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy Act (RFPA), identity theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.

Requirements

• Ability to work in a team environment with moderate levels of background noise.
• Ability to grasp new concepts.
• Understands Debit/Credit function or concept regarding transaction postings.
• Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor.
• Ability to follow established Policies and Procedures.
• Ability to communicate with peers in a positive, courteous manner with a genuine concern for resolving problems or concerns.
• Able to move from one task to another quickly and effectively.
• Ability to work independently with moderate supervision of daily work.
• Ability to interact and communicate with colleagues of varying levels of expertise.
• Able to communicate business process to technical resources.
• Ability to prioritize job responsibilities.
• Demonstrates excellent Customer Service abilities.
• Demonstrates good judgment.

Education, Experience And Other Skills Required

• High School diploma or GED required.
• For Customer Records Specialist I: 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• For Customer Records Specialist II: 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• MS Office Suite and Windows based PC Operations.