Customer Account Specialist II

Responsibilities

• Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
• Managing and processing incoming customer orders and requests
• Following up on commitments to customers and internal constituents
• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
• Maintaining customer records
• Providing customer support when required with our customer facing tools and resources
• Handling and resolving customer and shipping/delivery related complaints
• Reviewing and responding to customer feedback and quality issues
• Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities

Requirements

• The Customer Account Specialist II requires two (2) – four (4) years of customer service experience.
• BA/BS degree or equivalent practical experience
• Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP.
• Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
• Adequate organizational skills with accurate and precise attention to detail
• Ability to multitask, prioritize and work independently
• Able to handle stressful situations in a professional manner

Physical And Environmental Requirements

• Physical Activity: Requires 1/3 to 2/3 of the time sitting and less than 1/3 of the time standing, walking, using hands and fingers, reaching, and speaking/hearing.
• Lifting: Requires lifting up to 25 pounds less than 1/3 of time.
• Vision: Requires accurate close and distance vision.
• Environment: Requires more than 2/3 of the time working in an office setting with very limited exposure.
• Noise: Requires exposure to moderate noise.