Customer Quality Plant Lead - Warranty

Responsibilities

• Lead Short Loop meetings with new claims information
• Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
• Work with plants to investigate processes that can be associated with warranty improvements
• Expedite part analysis for results on high priority investigations as a result of Short Loop
• Communicate warranty and plant quality issues between Control Tower and solving teams
• Ensure vehicle warranty is accurately documented
• Ensure warranty claim coverage and portfolio for assigned product lines/plants
• Involvement in new launches FEW (Field Early Warning) focus

Requirements

• Position is physically located at Dundee Engine Plant (100% On-Site)

Qualifications

• Bachelor’s degree in engineering
• 5+ years of experience in Quality/Warranty field (preferably Automotive related)
• Excellent MS360 Tool skills
• Excellent written and verbal communication skills
• Excellent Team building and networking skills

Preferred Qualifications

• 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related

Benefits

Salaried Employee Benefits (US, Non-Represented):

• Health & Wellbeing: Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
• Compensation, Savings, and Retirement: Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
• Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
• Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
• Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
• Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

EEO/Disability/Veteran

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.