Customer Quality Plant Lead - Warranty

Responsibilities

• Lead Short Loop meetings with new claims information
• Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
• Work with plants to investigate processes that can be associated with warranty improvements
• Expedite part analysis for results on high priority investigations as a result of Short Loop
• Communicate warranty and plant quality issues between Control Tower and solving teams
• Ensure vehicle warranty is accurately documented
• Ensure warranty claim coverage and portfolio for assigned product lines/plants
• Involvement in new launches FEW (Field Early Warning) focus

Requirements

• Lead Short Loop meetings with new claims information
• Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
• Work with plants to investigate processes that can be associated with warranty improvements
• Expedite part analysis for results on high priority investigations as a result of Short Loop
• Communicate warranty and plant quality issues between Control Tower and solving teams
• Ensure vehicle warranty is accurately documented
• Ensure warranty claim coverage and portfolio for assigned product lines/plants
• Involvement in new launches FEW (Field Early Warning) focus

Qualifications

• Bachelor’s degree in engineering
• 5+ years of experience in Quality/Warranty field (preferably Automotive related)
• Excellent MS360 Tool skills
• Excellent written and verbal communication skills
• Excellent Team building and networking skills

Preferred Qualifications

• 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related

Benefits

Salaried Employee Benefits (US, Non-Represented):

• Health & Wellbeing
• Compensation, Savings, and Retirement
• Time Away from Work
• Family Benefits
• Professional Growth
• Company Car & More

EOE/Disability/Veteran: At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.