Warranty Cost of Quality Lead

Tasks and Qualifications

• Own enterprise warranty analytics, identifying systemic failure modes, cost drivers, and emerging risks.
• Drive decisions and prioritization across the business that influence project execution, manufacturing, R&D, and lifecycle solutions & services.
• Lead cross-functional root cause investigations on high-cost and recurring warranty issues using problem solving / Lean Six Sigma methodologies.
• Drive permanent corrective actions and verify effectiveness post-implementation.
• Establish and track measurable warranty reduction targets.
• Lead difficult conversations with business leaders to drive accountability for defect drivers within their organization and quality outcomes.
• Challenge assumptions and decisions using facts, analytics, and customer impact.
• Influence without authority to align cross-functional teams around correction and prevention.
• Champion a shift from reactive warranty response to proactive quality ownership.
• Elevate the organization’s use of data in warranty and reliability decision-making.

Bachelor’s degree in Engineering, Quality Management, Business or a related field.

8+ years of experience in quality, continuous improvement, cost of quality or related fields.

Demonstrated, quantified success in reducing warranty, defects, or costs of poor quality through data-driven initiatives.

Ability to analyze complex data sets and translate insights into executive-level recommendations.

Experience leading cross-functional root cause or cost-reduction initiatives with measurable impact.

Proven ability to influence business leaders without direct authority.

Leverage Lean Six Sigma Green Belt or Black Belt or Quality certification.

Experience using data to identify risks/issues and prevent repeat failures.

Proven engineering experience is preferred.

Experience with direct customer contact is helpful.

Business insight paired with strong analytical skills.

Excellent communication and conflict resolution skills.

Ability to travel up to 20%.