Warranty Cost of Quality Lead

Tasks and Qualifications

In this role, you will:

• Own enterprise warranty analytics, identifying systemic failure modes, cost drivers, and emerging risks.
• Drive decisions and prioritization across the business that influence project execution, manufacturing, R&D, and lifecycle solutions & services.
• Lead cross-functional root cause investigations on high-cost and recurring warranty issues using problem solving / Lean Six Sigma methodologies.
• Drive permanent corrective actions and verify effectiveness post-implementation.
• Establish and track measurable warranty reduction targets.
• Lead difficult conversations with business leaders to drive accountability for defect drivers within their organization and quality outcomes.
• Challenge assumptions and decisions using facts, analytics, and customer impact.
• Influence without authority to align cross-functional teams around correction and prevention.
• Champion a shift from reactive warranty response to proactive quality ownership.
• Elevate the organization’s use of data in warranty and reliability decision-making.

We are looking for someone with:

• A bachelor’s degree in Engineering, Quality Management, Business, or a related field.
• 8+ years of experience in quality, continuous improvement, cost of quality, or related fields.
• Demonstrated, quantified success in reducing warranty, defects, or costs of poor quality through data-driven initiatives.
• Ability to analyze complex data sets and translate insights into executive-level recommendations.
• Experience leading cross-functional root cause or cost-reduction initiatives with measurable impact.
• Proven ability to influence business leaders without direct authority.
• Comfortable operating in high-ambiguity environments and driving decisions without formal authority.
• Leverage Lean Six Sigma Green Belt or Black Belt or Quality certification.
• Experience using data to identify risks/issues and prevent repeat failures.
• Proven engineering experience is preferred.
• Experience with direct customer contact is helpful.
• Business insight paired with strong analytical skills.
• Excellent communication and conflict resolution skills.
• Ability to travel up to 20%.
• The ability to thrive in a fast-paced, dynamic environment with multiple priorities.