Customer Quality Engineer II

Key Responsibilities

• Develop Quality Assurance Processes: Establishes and maintains quality assurance protocols to ensure compliance with customer specifications and industry standards.
• Analyze Quality Issues: Identifies, investigates, and resolves customer quality problems by applying technical expertise and systematic problem solving techniques.
• Collaborate with Cross Functional Teams: Works closely with engineering, production, and customer service departments to address and mitigate quality related challenges.
• Maintain Quality Documentation: Creates and updates comprehensive quality reports and documentation to track performance metrics and support continuous improvement initiatives.
• Provide Team Guidance: Offers informal mentorship and support to new team members, enhancing their understanding of quality engineering practices and fostering team development.

Key Skills

• Quality Assurance: Expertise in ensuring products meet quality standards and customer requirements.
• Root Cause Analysis: Skilled in identifying and addressing the underlying causes of quality issues.
• Process Improvement: Proficient in evaluating and enhancing manufacturing or service processes to boost quality and efficiency.
• Data Analysis: Adept at interpreting quality data and metrics to inform decision making.
• Technical Documentation: Competent in creating and maintaining detailed quality reports and documentation.
• Customer Relationship Management: Ability to manage and communicate effectively with customers regarding quality concerns.
• Problem Solving: Strong capability to resolve quality related issues using technical expertise and judgment.
• Communication: Skilled in explaining complex quality information clearly to team members and stakeholders.
• Statistical Process Control (SPC): Knowledgeable in applying statistical methods to monitor and control processes.
• Cross functional Collaboration: Effective in working with different departments to achieve quality objectives.

Benefits

• Salary: Determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Estimated Annual Base Pay Range: $75,000.00 (minimum) - $97,000.00 (midpoint) - $120,000.00 (maximum)
• Cash Bonus Opportunity: All members included in annual cash bonus opportunity.
• 401(k) Match: 4.5%
• Tuition Reimbursement and Training/Professional Development Opportunities: For all members
• 12 Paid Holidays
• Industry Leading Medical, Dental, and Vision Insurance: Upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid Parental Leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care
• Flexible Spending
• Voluntary benefits, including: Home / Auto Insurance discounts, Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Pay

Estimated annual base pay range: $75,000.00 (minimum) - $97,000.00 (midpoint) - $120,000.00 (maximum)

Schedule

Not specified

Qualifications

Not specified

Requirements

Not specified

Skills

Not specified

Benefits

• Not specified