Customer Quality Engineer

Job Summary

We are seeking a skilled Customer Quality Engineer (CQE) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling.

Responsibilities

• Receive and manage customer visits, ensuring effective communication of customer information to various departments within the plant.
• Provide feedback and confirmation on issues during order execution and ensure timely communication back to the customers.
• Follow up on customer In-Process Monitoring (IPM) and Pre-ship Inspection (PSI) issues, resolving any inspection and feedback concerns, especially at project sites.
• Participate in the review and establishment of solar module quality inspection criteria.
• Ensure pre-production confirmation, including production line execution standards and material verification against contract agreements.
• Manage and coordinate customer factory audits, preparing in advance for tours and ensuring all quality standards are met.
• Address customer complaints by organizing and tracking investigations into the reasons, preparing detailed analysis reports, and submitting corrective and preventive actions to customers.
• Travel to project sites, as necessary, to resolve challenging issues and ensure customer satisfaction.
• Drive internal improvement initiatives based on customer feedback, ensuring that lessons learned are implemented to prevent future issues.
• Develop and implement quality management systems and objectives specific to customer-facing quality concerns.
• Actively promote and implement quality improvement activities across the plant, ensuring alignment with company standards.
• Prepare regular reports on the quality of customer interactions, complaint resolutions, and audit outcomes.

Qualifications

• Bachelor’s degree or equivalent demonstrated work experience.
• 2+ years of experience in quality management, preferably in the solar module or related manufacturing industry.
• Strong knowledge of production safety, lean production, six sigma, and production quality.
• Exceptional interpersonal, organizational, and communication skills.
• Strong problem-solving abilities and experience handling customer complaints and audits.
• Ambition, self-motivation, and a strong sense of responsibility.
• Openness to learning and continuous improvement.