Customer Quality Engineer

This is an on-site position located at the Lafayette, IN facility, reporting to the Quality Assurance Manager.

Responsibilities

• Lead resolution of customer quality issues, complaints, and claims from containment through closure.
• Be the primary customer contact for quality concerns, escalations, audits, and issue reviews.
• Promote structured root cause analysis and corrective actions using methodologies such as 8D, 5 Whys, and Fishbone.
• Coordinate cross-functional teams to investigate nonconformances and implement sustainable solutions.
• Ensure customer-specific requirements are integrated into business processes.
• Monitor and improve main quality performance metrics, including complaint reduction, prompt response, and customer scorecard performance.
• Promote compliance with quality management systems, customer requirements, and applicable industry standards.
• Partner with Manufacturing, Engineering, Supply Chain, Sales, and Customer Service to enhance customer satisfaction.

Requirements

• Bachelor's degree in Engineering, Chemistry, or a related technical field, or equivalent work experience.
• 1+ years of experience in customer quality, manufacturing quality, technical development, or automotive engineering.
• 3+ years of experience with quality tools and structured problem-solving methodologies.
• Demonstrated ability to lead cross-functional teams and influence without direct authority.
• Experience establishing and managing communication and engagement in customer-facing environments.
• Strong analytical, decision-making, and risk assessment capabilities.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.
• Working knowledge of IATF 16949 quality management standards.

Preferred Qualifications

• Automotive or coatings industry experience.
• Experience supporting customer or third-party quality audits.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

• We are customer champions
  Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
• We act with purpose and speed
  Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
• We are excellent operators
  Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
• We compete to win
  Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
• We are PPG proud
  Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.