Customer Program Manager

Ichor Systems is seeking a Customer Program Manager to serve as the primary liaison between the company and its customers, managing complex, high-level projects. This role reports to the Project Manager and ensures customer expectations are met through effective communication, detailed planning, and proactive coordination.

About the role

The Customer Program Manager oversees project documentation, tracks commitments, and maintains alignment with specifications and schedules. This position focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle while managing internal resources and subcontractors.

Responsibilities

• Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors.
• Generate, distribute, and track change orders to subcontractors based on approved information.
• Assist with generating punch lists, site observations, and other project documentation; track progress and completion.
• Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s).
• Work with project management and field staff to provide accurate information for reports and compose original correspondence.
• Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes.
• Assist in procuring supplies/materials as directed by project manager(s).
• Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards.
• Collaborate with the project management group to monitor production and complete associated reporting.

Requirements

• 4-year Business degree or equivalent experience.
• Ability to plan and organize work effectively.
• Strong attention to detail.
• Ability to analyze problems, propose solutions, make logical decisions, and carry them out.
• Demonstrated ability to perform multiple tasks in a fast-paced construction environment with accuracy.

Skills

• Strong computer skills, including proficiency in Excel and Word.
• Knowledge of project management software (Procore, Sage, Bluebeam) and scheduling tools (MS Project) is helpful.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with clients, subcontractors, and office staff.

Pay

For candidates based in Minnesota, the pay range for this exempt position is $72,000 – $122,400 annually. Individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs.

Benefits

Ichor offers medical, dental, and vision plans across all locations, allowing team members to select coverage that best meets their healthcare needs and budget. Benefits also include a paid time-off program and paid holidays to support work-life balance.

About Us

Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of complete outsourced solutions, from product concept to turnkey manufacturing to legacy service. Ichor offers world-class process engineering, value-added manufacturing, materials management, and testing capabilities.

With over 1,500 employees, Ichor is strategically located to provide customers with high-level service and support through program management, sales, engineering, and executive management teams. Our continued expansion in Southeast Asia aligns our production facilities with customers' supply chain strategies, enabling growth into new products and markets.

Ichor is headquartered in Fremont, California, with manufacturing locations in Oregon, Texas, Singapore, Malaysia, and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.

About The Team

Precision machining is Ichor Precision Machining’s (IPM) heritage and core strength. IPM's skilled and dedicated employees deliver complex, extreme-tolerance components with superior surface finishes and unsurpassed quality. Joining IPM means working with a team committed to continuous improvement and delivering superior results to customers.

IPM is now part of the Ichor Systems family of companies, maintaining its ITAR-compliant operations. Due to ITAR regulations, this position is only open to US Persons, defined as lawful permanent residents (with a "green card") or protected individuals (citizens, nationals, refugees, or those granted asylum). Non-citizens with temporary visas are not eligible for hire at this location.