Customer Program Management

About the role

The Technical Program Manager is responsible for the overall program delivery of the Harman Infotainment Systems specific to an individual customer. The Program Manager will be the primary customer contact regarding schedule and development issues. With their team, they will be responsible for planning and managing the end-to-end program. This includes not only planning the product development and testing but the ramp-up and readiness of the manufacturing plants. They will maintain a customer relationship and have overall ownership of the schedule, scope, and budget for all the customers' infotainment programs.

Responsibilities

• Deliver next-generation Infotainment system to the customer
• Build and manage customer relationships at a release engineer and director/manager level
• Build and maintain a customer interface team to support this relationship and manage the overall program development
• Ensure the overall success and profitability of the product launch (i.e. work with Sales and Marketing to hit gross margins, introduce new features, etc)
• Own and maintain the budget, scope, and program schedule
• Manage program risk proactively, identify program risks, and coordinate meetings with the PM and multi-discipline functions to address risks before they become issues
• Support continuous improvement of project management processes and metrics to track and measure project success
• (Manage all program/product delivery elements)
• Provide weekly program status updates via the standard template
• Represent the program internally to senior management during program, quality, and operations reviews
• Lead the program adherence to follow standard Harman processes and maintain program and customer related documentation
• Be the primary escalation point for both internal and external program communications for the responsible customer program
• Set direction and influence cross-department engagement for program execution and drive synchronization across multiple program teams
• Responsible for tracking and reporting the progress of programs to both the customer and within the company
• Responsible for communicating the customer requirements within the organization and interface with multiple groups to ensure customer’s requirement expectations are being met

Requirements

• Bachelor's degree in Mechanical, Electrical, or Computer Engineering and 12 years of overall experience
• Must be able to articulate vision and influence decision making/outcomes with internal stakeholders, external suppliers, and the customer
• Proven and effective communication, analytical, judgment, initiative, and execution skills
• 5+ years of related experience in program management, project leadership, and/or account management
• Involvement in multiple infotainment development lifecycles, including knowledge of HW/SW delivery methods and automotive development processes
• Experience With Managing Distributed Development Teams
• PMP certification preferred
• Experience In Consulting And/or Client-facing Role
• Recent significant systems/software experience with complex development cycles that span multiple release versions

Qualifications

• Be willing to travel up to 10%, domestic OR international travel
• Be willing to work in an office in Novi, Michigan, USA

Skills

• Effective communication and analytical skills
• Ability to influence decision-making
• Project management experience
• Knowledge of HW/SW delivery methods and automotive development processes
• Experience with managing distributed development teams
• Consulting and client-facing experience
• Complex development cycle experience

Benefits

• Paid vacation and holidays
• Paid sick leave
• Paid bonding and care giver leave
• Medical, dental, and vision plans
• Fertility support and adoption assistance
• Health Savings and Flexible Spending Accounts
• Roth and Traditional 401(k) plans with employer match
• Short and long term disability coverage
• Life insurance

Pay

$ 108,750 - $ 159,500 Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission. Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need.

Schedule

Not specified