Customer Program & Commercial Manager

Role Responsibilities

• Serve as the primary operational contact for assigned OEM customers.
• Develop detailed knowledge of customer factories, manufacturing locations, programs, projects, and product deployments.
• Maintain comprehensive understanding of customer part numbers, approved configurations, product revisions, and lifecycle status.
• Track customer purchasing history, shipment history, forecast trends, and program requirements.
• Cook up customer product transitions, engineering changes, EOL activities, and replacement product introductions.
• Manage customer requests, action items, and operational issues from initiation through resolution.
• Support customer planning, forecast reviews, and supply alignment activities.
• Cook up internally with Operations, Supply Chain, Engineering, Quality, and Procurement to support customer requirements.
• Maintain strong working relationships with customer buyers, planners, supply chain teams, logistics personnel, and operational stakeholders.

Pricing & Quote Management

• Prepare customer quotations and commercial proposals.
• Manage quote revisions and pricing updates throughout product lifecycles.
• Analyze customer buying patterns and pricing behavior.
• Recommend pricing actions based on market conditions, customer demand, inventory positions, and competitive activity.
• Support pricing negotiations alongside Sales Account Managers.
• Monitor quote activity, win rates, margin performance, and customer profitability.

Customer Supply Chain Coordination

• Coordinate shipment schedules and delivery priorities with customer logistics and planning teams.
• Monitor backlog, allocation, expedite requests, and delivery commitments.
• Communicate supply constraints, lead time changes, and recovery plans.
• Support customer inventory management discussions and forecast alignment activities.
• Escalate and coordinate issue resolution across internal departments.

Required Qualifications

• The ideal candidate brings industry knowledge, pricing discipline, commercial judgment, and the ability to make sound decisions in a fast-moving market.
• Customer-facing experience is valuable for supporting quote strategy and pricing discussions.
• 5+ years of experience in pricing, procurement, strategic sourcing, commodity management, product management, sales, or other commercial roles.
• A strong understanding of semiconductors, memory, storage, electronics, or adjacent technology markets.
• Experience developing quotes, sourcing strategies, pricing recommendations, or other commercial decisions in fast-changing markets.
• Strong analytical, financial modeling, and decision-making skills.
• Advanced Excel skills and comfort working with market data, pricing analysis, and business intelligence tools.
• Strong communication and negotiation skills, with the confidence to support pricing decisions using data, market insight, and sound commercial judgment.
• Ability to operate with urgency, make commercial decisions under uncertainty, and remain disciplined under customer pressure.

Preferred Qualifications

• Preferred candidates may have backgrounds in pricing, strategic sourcing, procurement, commodity management, commercial operations, or customer-facing support for OEM, ODM, or enterprise customers.
• Relevant Backgrounds May Include DRAM/NAND suppliers, SSD manufacturers, Semiconductor distributors, Commodity management teams, Strategic sourcing organizations, Pricing and business operations groups, OEM procurement organizations.
• Preferred Skills and Traits
• Program Ownership
• Highly organized and detail oriented.
• Able to manage multiple customer programs simultaneously.
• Takes accountability for customer commitments.
• Follows issues through to completion.
• Customer Business Acumen
• Understands how OEM customers operate.
• Builds credibility with buyers, planners, and logistics teams.
• Understands factory-level and project-level requirements.
• Can discuss both operational details and commercial implications.
• Commercial Assertiveness
• Comfortable discussing pricing with customers.
• Protects margin while maintaining relationships.
• Uses data and market intelligence to support pricing decisions.