CUSTOMER PROCESSING SPECIALIST

About the role

The Customer Advocate (CA) facilitates communication between Great Day Improvements, LLC (GDI) customers and the company. This role involves cross-training in various office roles for PTO coverage.

Responsibilities

• Empower customers with assistance in all areas of the project.
• Execute the “JUMP” program to maintain customer communication throughout the project.
• Main point of contact for customers in handling questions or problems.
• Keep customers updated with timely and frequent information about project progress.
• Facilitate customer resolutions by bringing together the appropriate GDI personnel.
• Maintain Customer Call Log.

Requirements

• Minimum of two years’ experience in customer/client services, call center, help desk, or other service-related industries.
• Good problem-solving skills.
• Competent in using technology and proficient in GDI’s IT systems; experience with Excel is a plus.
• Well-organized and able to think on one's feet.
• Proactive in managing customer interactions, expectations, and providing win-win solutions within the organization.
• Great business sense and judgment.

Performance Expectations

• Customer resolutions within 24 hours or less.
• JUMP program executed 100%.
• Net score 90% or better in communication on customer service surveys.
• Online reviews for 10% of all installed jobs.

Benefits

• Up to $22 hourly wage.
• Full benefits including vacation and bonuses.
• Not remote position.

Pay

• Up to $22 hourly.

Schedule

• Not remote position.