CUSTOMER PROCESSING SPECIALIST

About the role

The Customer Advocate (CA) serves as the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross-trained in various office roles to provide PTO coverage. The CA is empowered to assist customers in all areas of their project.

Responsibilities

• Execute the “JUMP” program to ensure customer communication is maintained throughout the project.
• Serve as the main point of contact for customers to handle questions or problems.
• Keep customers updated with timely and frequent progress information.
• Facilitate customer resolutions by coordinating with appropriate GDI personnel.
• Maintain a Customer Call Log.
• Perform other duties as assigned.

Performance Expectations

• Resolve customer issues within 24 hours or less.
• Execute the JUMP program 100%.
• Achieve a net score of 90% or better in communication on the customer service survey.
• Generate online reviews for 10% of all installed jobs.

Requirements

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service-related industries.
• Strong problem-solving skills.
• Competency in using technology and proficiency with IT systems; experience with Excel is a plus.
• Strong organizational skills and ability to think on your feet.
• Proactive approach to managing customer interactions and expectations.
• Ability to work within the organization to provide win-win solutions for customers.
• Strong business sense and judgment.

Pay

Up to $22 hourly.

Benefits

• Full benefits.
• Vacation.
• Bonuses.

Schedule

In-office position (no remote).