CUSTOMER PROCESSING SPECIALIST

Up to $22 hourly with full benefits, vacation, and bonuses (in-office position – no remote).

About the role

The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will also be cross-trained in various office roles for PTO coverage. The CA will be empowered to provide customers with assistance in all areas of the project.

Responsibilities

• Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
• Main point of contact for the customer in handling questions or problems
• Keep the customer updated with timely and frequent information about progress on the project
• Facilitate customer resolutions by bringing together the appropriate GDI personnel
• Maintain Customer Call Log
• Other duties may be assigned

Requirements

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service-related industries
• Good problem-solving skills
• Competent in the use of technology and proficient in IT systems; experience with Excel a plus
• Well-organized with the ability to think on your feet
• Proactive approach to managing customer interactions and expectations
• Ability to work within the organization to provide win-win solutions for customers
• Strong business sense and judgment

Performance Expectations

• Customer resolutions within 24 hours or less
• JUMP program executed 100%
• Net score 90% or better in communication on customer service survey
• Online reviews for 10% of all installed jobs

Pay

Up to $22 hourly

Benefits

• Full benefits
• Vacation
• Bonuses

Schedule

In-office position – no remote