Customer Process Coordinator

About the role

The Customer Process Coordinator role at Bayer involves providing comprehensive customer service and support across multiple channels for both business and end-consumer customers. Key responsibilities include handling post-sale inquiries, managing orders, executing stock transfers, and initiating cross-functional solutions to achieve operational excellence.

Responsibilities

• Achieve deep expertise in operational processes for the assigned brands and systems to ensure a seamless customer experience.
• Manage inbound calls and other inquiries from customers, partners, and Field Sales Representatives across regions, creating new orders from structured input (phone, email, Salesforce) and ensuring accurate data capture.
• Execute and monitor order-related transactions to enable timely product delivery and billing, including backorder monitoring, product substitutions, and allocation requests based on Control Tower guidance.
• Initiate and coordinate stock transfers (dealer-to-dealer, customer-to-customer, and country stock transfers) and trigger local deliveries to ensure product availability.
• Maximize effectiveness through consistent and appropriate use of systems and technology, documenting all customer interactions in Customer Relationship Management software (Salesforce.com).
• Provide transactional support for account reconciliation and ensure completion of all necessary forms to document legally binding agreements.
• Initiate and follow up on approval requests to resolve pricing, credit, and system setup blocks that may impact customer orders.
• Identify and drive cross-functional solutions to achieve operational excellence for the brands and regions, supporting regional and brand standardization for SAP transactional and support processes.
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system in close collaboration with relevant stakeholders.
• Collaborate closely with Field Sales Representatives, Customer Interaction teams, Strategic Accounts, Planning, Seed Growth, Commercial Agreements, Distribution & Warehousing, Credit, Supply Chain, and external vendors to deliver consistent, high-quality customer service.

Requirements

• Bachelor’s degree (BS/BA) in a relevant field.
• Proven ability to provide guidance and direction to others to achieve results with some supervision, working effectively with and through cross-functional teams.
• Strong collaboration skills with a clear results orientation and a continuous process improvement mindset.
• Demonstrated customer focus, agility, critical thinking, and strong interpersonal skills that enable you to build trust and resolve issues constructively.
• Ability to work confidently with business systems and tools to manage orders, documentation, and customer interactions.

Preferred Qualifications

• Approximately three years of operational experience in Customer Service, Commercial, Logistics, Administration, or Manufacturing.
• Working knowledge of SAP and Salesforce (SalesForce.com) or similar enterprise and CRM platforms.
• Experience collaborating with sales, planning, supply chain, distribution, credit, and external service providers to resolve operational issues and improve the end-to-end customer experience.

Pay

Employees can expect to be paid a salary of approximately between $64,080.00- $96,120.00. Additional compensation may include a bonus or commission (if relevant).

Schedule

This posting will end on 7/16/26.