Customer Pass Thru Specialist

Join a 100+ year-old employee-owned technology distributor offering end-to-end solutions for resellers, retailers, and SMB/consumer markets. We foster a collaborative culture and provide an Employee Stock Ownership Plan, 401k, paid time off, medical/prescription/dental/vision benefits, gym reimbursement, work-from-home stipends, employee purchase programs, tuition assistance, and community/sustainability initiatives.

About the role

This position manages debit memos for vendor rebates, freight, compliance, price changes, brokerage invoices, logistics, and other transactions. Responsibilities include recording debits in the sub-ledger (Apprise), preparing supporting documentation for vendors, and collaborating with internal teams such as Sales, Purchasing, Buying, Credit, and Accounts Payable. The role also involves responding to high-volume inquiries from vendors and freight carriers.

Responsibilities

• Record vendor debit memos and prepare supporting documentation for vendors on a recurring basis.
• Manage workload and adhere to vendor deadlines.
• Complete audits to ensure accuracy and completeness.
• Collaborate with multiple internal departments to create various types of vendor debit memos.
• Process customer and warehouse freight claims using multiple company systems.
• Upload documentation on freight carrier portals.
• Support other teams by processing customer credits as needed.
• Maintain adherence to all company policies, including attendance.
• Keep work area neat, clean, and hazard-free.
• Cross-train with other departments and work on side projects as assigned.

Requirements

• Ability to work with large volumes of data with a high degree of accuracy.
• Ability to follow standard operating procedures and work independently.
• Strong communication skills (written and verbal) for interacting with vendors and internal teams.
• Basic Excel skills required; intermediate skills (PivotTables, V-lookups) preferred.
• Basic accounting skills preferred.
• Process improvement experience preferred.
• Minimum Associate’s Degree in a related field or equivalent experience (2+ years in a corporate setting).
• Ability to read, write, and speak English fluently.
• Proficiency in basic mathematical operations (addition, subtraction, multiplication, division).

Skills

• High attention to detail and accuracy.
• Ability to manage deadlines and workload effectively.
• Collaborative mindset for cross-departmental teamwork.
• Problem-solving and process improvement orientation.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401k retirement plan.
• Paid time off.
• Comprehensive medical, prescription, dental, and vision benefits.
• Gym reimbursement.
• Work-from-home reimbursement.
• Employee purchase program.
• Tuition assistance.
• Discounts on services as an employee-owner.

Schedule

Full-time position (40 hours per week) with occasional overtime, weekends, holidays, and training as required.

Work Environment

The role is primarily office-based, with exposure to fluorescent lighting, background noise, and computer monitors. Physical demands include sitting, standing, walking, stooping, kneeling, and occasional lifting of up to 20 pounds.