Customer Outreach Specialist

PDQuipment serves cities nationwide, supplying equipment for material spraying—including tarps, parts, pumps, and service. We offer fireproofing, concrete, plaster, and stucco pumps for sale, along with all necessary service parts.

About the role

We’re looking for a Customer Outreach Specialist to support our sales team and strengthen relationships with customers and vendors. This role blends customer service, organization, and data tracking to help the team succeed. It’s ideal for someone with strong customer service and communication skills who is interested in learning about sales and the construction equipment industry. You’ll work alongside experienced salespeople while developing your own product knowledge, customer relationships, and sales skills.

Responsibilities

• Provide excellent customer service, primarily over the phone (approximately 40-50 calls daily).
• Connect with existing and potential customers to gather information, identify needs, and maintain relationships.
• Call vendors to verify information and ensure accuracy.
• Assist the sales team with follow-ups, lead updates, and customer touchpoints.
• Help identify and qualify potential sales leads before passing opportunities to the appropriate salesperson.
• Enter and manage data in HubSpot CRM.
• Learn our equipment, applications, customers, and industries through ongoing training and hands-on experience.
• Update and analyze data from the ERP system to support sales and reporting.
• Track and analyze response rates and the effectiveness of different outreach strategies.
• Keep customer and vendor records accurate and organized.

How success is measured

• Consistent phone and customer outreach activity.
• Quality and accuracy of CRM records.
• Customer follow-up and responsiveness.
• Leads and sales opportunities developed.
• Support and collaboration with the sales team.
• Growth in product and industry knowledge.

Requirements

• Customer service experience is required.
• Strong communication skills and confidence speaking with customers by phone.
• Comfortable making a high volume of outbound calls.
• Organized and detail-oriented.
• Comfortable learning new software and maintaining accurate data.
• Experience with HubSpot or another CRM is helpful.
• Construction, equipment, or vendor experience is a plus but not required.
• Curious, proactive, dependable, and willing to learn.
• Interested in developing sales and industry knowledge.

Opportunity to grow

This position is designed to give you exposure to customer relationships, sales, CRM systems, construction equipment, and the sales process. Strong performers can develop additional responsibilities and pursue opportunities within our growing sales organization.

Benefits

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Health insurance

Pay

$19.00 - $23.00 per hour