Customer Outreach Specialist

What You'll Be Doing

• Manage inbound and outbound phone calls, emails, and text messages with customer accounts, patients, and other stakeholders.
• Perform investigation into patient and customer contacts to successfully perform outbound calling operations.
• Verify and document all patient and customer identities per HIPAA and other Federal regulations.
• Perform tasks to support the completion, return, and upload of CAM studies.
• Including, but not limited to, managing outbound call queues, managing Customer Outreach email communication, and the upload or resolution for different CAM studies.
• Aid patients and customers with shipping and product logistics and setup/application of their CAM device.
• Provide patient instruction and guidance regarding medical device usage and interaction with Emergency services (i.e. notifying patients with proper Emergency Service contact protocol).
• Upload patient data, including the handling of heart monitors, as required.

  What You'll Bring

  • A high school diploma or equivalent, with 2+ years of customer service or call center experience.
  • Excellent verbal and written communication, customer service skills, and professional phone etiquette.
  • Strong multitasking, organization, and computer skills, including proficiency in MS Office (Excel & Outlook).
  • Demonstrated patience, professionalism, and ability to work effectively with customers.
  • Medical industry experience, including knowledge of medical terminology and HIPAA, preferred.
  • Bilingual skills are a plus.
  • Ability to be on-site during scheduled work hours and sit for extended periods while viewing computer screens.
  • Ability to lift 30–40 lbs as required.

    Pay

    The starting hourly rate for this role will be $17.70 per hour.

    Benefits

    Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that starts on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.