Customer Outreach Specialist

About the role

Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families. We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey. Our team is passionate, collaborative, and dedicated to making a positive impact in people's lives.

Responsibilities

• Proactively engage with customers via phone to build relationships and ensure satisfaction
• Provide education and guidance on Bump Health's services, products, and programs
• Identify customer needs and connect them with the right resources or solutions
• Collect and relay feedback to internal teams to improve customer experience
• Track interactions and outcomes in the CRM system with accuracy and attention to detail
• Collaborate with the Customer Success and Operations teams to deliver a seamless experience
• Maintain and exceed outreach goals, response times, and customer satisfaction targets

Qualifications

• 1-2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus)
• Excellent communication skills (written and verbal)
• Strong listening skills and the ability to empathize with diverse customer needs
• Comfortable using CRM systems and digital communication tools
• Self-motivated, reliable, and able to thrive in a fast-paced environment
• Passion for supporting moms, parents, and families