Customer Service Specialist - Outreach

About the role

HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

Responsibilities

• Monitor the company emails, faxes, and chat line as assigned.
• Provide detailed information while assisting requestors with status of requests for medical records.
• Field emails or faxes to the appropriate departments.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Make sure we provide detailed information to clients, patients and requestors.
• Have an overview of all HealthMark-Group departments' roles and responsibilities.
• Know the proper use and understanding of statuses.
• Fax and/or email records securely to requestors when requested.
• Aid requestors and patients on how to submit a request online or by fax.
• Aid requestors on how to download medical records through Med-Release.
• Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills
• Type 35+ WPM
• Excellent communication skills, strong analytical and problem-solving skills
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required

Qualities

• Fast learner, Ability to adapt to change/ flexibility a must
• Self-motivated and able to work independently - Quick worker
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Pasionate about people and be able to show patient empathy is a must
• Team player
• Positive attitude

Benefits

A collaborative and supportive work environment that values your ideas
Opportunities for professional development and career advancement
Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
The chance to make an impact in the health information field every day

Pay

Full-time Schedule: 8-hour shift – Typically 8:00am – 5:00pm
Monday to Friday

Schedule

8-hour shift – Typically 8:00am – 5:00pm
Monday to Friday

Key Points

• Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused.
• Knowledge of HIPAA preferred but not required.