Customer Outreach & Communications Support

Location: Juno Beach, FL    Duration: 12-Month Contract

About the role

This contract role supports the Energy Transmission organization and is responsible for overseeing the development and execution of communication materials from concept through successful, on-time delivery as measured by achievement of key metrics. The individual in this role will support business objectives for both internal and external communications.

Responsibilities

• Lead end-to-end development of communication materials from concept through final delivery
• Manage the planning, creation, review, and distribution of internal and external communication content
• Collaborate with cross-functional teams to gather information and translate business objectives into clear communication materials
• Coordinate communication campaigns and initiatives to support company programs, projects, and announcements
• Ensure all communications adhere to brand standards, corporate messaging guidelines, and regulatory requirements
• Oversee project timelines to ensure communication deliverables are completed accurately and on schedule
• Support leadership communications, including announcements, briefings, and strategic updates
• Coordinate with marketing, public relations, and operational teams to ensure consistent messaging across channels
• Conduct audience analysis to tailor communications for maximum clarity and impact
• Maintain documentation and records of communication plans, deliverables, and results
• Review and edit communication materials to ensure quality, clarity, and consistency
• Track and report on communication metrics to leadership and stakeholders
• Continuously evaluate communication processes and recommend improvements to increase efficiency and effectiveness

Requirements

• Ability to absorb technical, transmission-space subject matter and translate it into clear, everyday communication
• Strong project management skills, working cross-functionally to coordinate events and materials
• Demonstrated experience writing memos, talking points, fact sheets, and communication plans, and supporting event-related communications
• Proven ability to take complex topics and make them understandable for a broad audience
• Background in communications and/or project management
• Four-year college degree required
• 5 years of relevant work experience required (marketing/communications background)

Skills

• Marketing and communications expertise, with an understanding of and demonstrated fit for the transmission space
• Strong writing, editing, and audience analysis skills
• Ability to manage multiple deliverables and timelines simultaneously
• Preferred (not required): experience in public-facing roles, on-the-ground events management, consulting, political/marketing coordination, or copywriting

Pay

$14.00–$17.00/hr