Customer Outreach Analyst

About the role

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework; participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations; identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems or human errors; identifies, responds and/or escalates risks as appropriate; and serves as a functional liaison between the Line of Business and the Lines of Defense.

Responsibilities

• Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework.
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations.
• Identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
• Identifies, responds and/or escalates risks as appropriate.
• Serves as a functional liaison between the Line of Business and the Lines of Defense.

Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than one year of applicable experience

Skills

• Basic knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Basic understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Basic knowledge of Risk/Compliance/Audit competencies
• Strong analytical, process facilitation and project management skills
• Effective written and verbal communication skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

Schedule

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term