Customer Order Management - Onsite (Urgent Need)

About the role

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

• Demonstrates working knowledge of business practices and procedures.
• Demonstrates working knowledge of product/service features used in customers' businesses.
• Interprets and applies systems knowledge and tools to manage customer requests with supervision.
• Resolves routine problems/issues.
• Coordinates problem resolution with alternate sources.
• Offers customers alternatives based on available tools and information.
• Applies knowledge/skills to complete a variety of day-to-day activities within own area.

Qualifications

• High School Diploma.
• Works with moderate supervision/guidance; accountable for individual results and impact on team.
• Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
• Good communication and organizational skills.

Location: Vernon Hills, IL
Schedule: 1st Shift
Duration: 5 Months
Pay rate: $29/hr
Employment Type: Contract on W2 (US Citizens, GC Holders, GC EAD, OPT, EAD, or CPT accepted)