Customer Order Management - Onsite (Urgent Need)

Position : Customer Order Management - Onsite (Urgent Need) Location : Vernon Hills, IL Duration : 5 Months 1st Shift Total Hours/week : 40.00 Client : Medical Devices Company Job Category : Professional Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT Pay rate: $29/hr On-site. Job Description High School Diploma. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources. Offers customers alternatives based on available tools and information. Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills. Applies knowledge / skills to complete a variety of day-to-day activities within own area. Works with moderate supervision / guidance; accountable for individual results and impact on team. Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems). Good communication and organizational skills.