Customer Succcess Manager (onsite)

Customer Success Manager Job Type: Full-Time, Exempt Location: Scottsdale, AZ on-site As the Customer Success Manager, you are responsible for ongoing customer relationship building with the goal of driving contract renewals and expansions. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded. You will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. Responsibilities Maintain long-term account health and relationshipsResponsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if anyAddress any technical support requests and issue escalations if needed. Address all account-related queries in a timely fashionProvide internal Lumifi development team with customers’ feedback to help identify potential new product or service featuresIdentify and close upgrade and expansion opportunities with existing accountsMaintain engagement with customers throughout the life cycle, use metrics to analyze customer's satisfactionIdentify at-risk customers and develop re-engagement strategies to mitigate churnIdentify upsell opportunities to expand product adoptionConsistently meet and exceed ARR targets for Renewals and ExpansionsDemonstrate business value by delivering customer analytics and executive reportingConduct regular customer touchpoint meetings with program administrators and sponsorsBe passionate about technology and cybersecurity, with excellent customer service and communication skillsContinually stay current on all Lumifi services and cybersecurity current eventsNegotiate and close contracts to exciting customers. Perform all other duties and projects assigned Education, Experience & Skills 5+ years of experience working in Customer Success/Technical Account Management; cybersecurity experience highly preferred. Bachelor's degree or recognized equivalent experienceRevenue quota-carrying experience is a mustPrior experience working in technology and/or cybersecurity organizationsFamiliarity with CRM systems (Salesforce, Hubspot, etc.)A listener who is customer-oriented and attentive to their needsCritical thinker and problem-solving skillsGood time-management skillsGreat interpersonal and communication skills Benefits Include: Recharge in Style: Need some downtime? We've got your back with self-managed time off to rest, recharge Great Healthcare Coverage: Your well-being is a priority for us. That's why we offer exceptional healthcare coverage to keep you in tip-top shape with 80% employer coverage. Holistic Well-Being: We're not just about the basics. Dive into our holistic well-being programs that cover everything from family planning to much, much more. Fully Stocked Snack Bar for our onsite team Comprehensive Professional Development Benefits: Regular training sessions and workshops, personalized career coaching, opportunities for conferences and seminars, and access to leading online learning platforms for self-paced skill development. All candidates must be eligible to work in the U.S. for any employer. We are an E-Verify employer. Lumifi welcomes and encourages diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race color, religion, sex, sexual orientation, gender identity, national origin or disability. Powered by JazzHR Ayetu36xIK