Customer Account Manager (Onsite)
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; remove boilerplate, navigation, legal, EEO, etc. Include a section only when posting has real specific content for it. Avoid filler like "commensurate with experience". So we need to parse the posting.
Let's extract relevant content.
First, there is a date posted, location, etc. Those are metadata; we can fold minor metadata into a short
or drop it. Probably we can include a short paragraph with date posted and location.
Then there is description: "At RTX, the world's largest aerospace and defense company..." That's about the company. Could be "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have sections: "What You Will Do" (Responsibilities). "What You Will Learn" (maybe Skills or learning). "Qualifications You Must Have" and "Qualifications We Prefer" (Qualifications). "What We Offer" (Benefits). Also "The salary range for this role is 43,400 USD - 82,600 USD." (Pay). Also maybe schedule? Not given. So we can omit Schedule.
Also there is "Role Type" description about Onsite. Could be part of About the role? Might be considered metadata; we could include a short paragraph.
We must not include boilerplate like EEO, privacy policy, etc.
We need to preserve all substantive info: responsibilities list, qualifications, benefits, pay.
Let's extract responsibilities bullet points from "What You Will Do". It's a paragraph with many sentences; we can break into list items for each duty.
List them:
- Maintain prompt, professional, and proactive communication with assigned customers, including regular status updates and weekly touchpoints as necessary.
- Serve as the liaison between customers and Collins Aerospace, communicating requirements clearly and escalating urgent needs such as AOG and MEL requests when appropriate.
- Display accurate and professional verbal and written communication at all times.
- Support customers through the entire repair process, including coordination of shipping activities.
- Execute and manage SAP transactions related to customer order processing; primary focus on Sales Order creation (VA02) and understanding the impact of changes on connected documents/tables.
- Review purchase orders, service agreements, and product support agreements for accuracy and compliance.
- Manage Ready-to-Quote monitoring, quote generation and approval workflows.
- Support disputed invoice resolution and maintain ESD credibility across open customer orders.
- Handle Exchanges and Advanced Exchanges when required.
- Manage Aging WIP in alignment with MRO reminder and return-as-is practices.
- Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.
- Ensure compliance with file storage, document traceability, scanning requirements, and retention policies.
- Support disposition of warranty claims and process customer credits or debits.
- Assist in penalty claim reviews and On-Time Delivery RCCA efforts.
- Maintain understanding of International Trade Compliance, Kidde Quality Management System, customer property systems, FAR/DFAR requirements, and airworthiness regulatory obligations.
- Support Service Bulletin and Airworthiness Directive campaigns that impact assigned accounts.
- Produce clear, concise, and effective verbal and written communications.
That's many; we can keep as list.
"What You Will Learn" list:
- Contribute to daily, monthly, and annual site goals related to On‑Time Delivery, Policy Deployment, and Sales.
- Help maintain daily metrics for QH, RTQT, ESD Overdue and Upcoming ESD.
- Positively influence team culture by fostering learning, collaboration, and proactive problem-solving.
- Support proactive improvement initiatives such as process mapping, CORE events, and Turnback participation.
- Engage in digital innovation efforts, including EDI/Aeroxchange, MROLife, Microsoft 365 best practices, and future-state software implementations.
We could treat as Skills or maybe "What You Will Learn" as a section like Skills? The instruction says we can use Skills heading. So we could put that under Skills.
Qualifications:
"You Must Have": Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Experience in customer service, account management, or related operational support roles. Experience with office software applications. Experience with documentation practices requiring high attention to detail.
"We Prefer": Experience supporting repair center operations (MRO), exchange programs, or repair value‑stream activities. Familiarity with aviation regulatory frameworks (Airworthiness Directives, Service Bulletins). Understanding of quality systems (QMS), trade compliance, FAR/DFAR, or customer property requirements. Experience with digital tools such as EDI/Aeroxchange, MROLife, or similar customer transaction platforms. Proficiency in SAP order management transactions, especially VA02, with a functional understanding of sales order mechanics.
We can combine into Qualifications section with two sub-lists maybe but we can just list all as bullet points.
Benefits: "What We Offer" list: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more!
We need to keep as list.
Pay: The salary range for this role is 43,400 USD - 82,600 USD. Also note "The salary range provided is a good faith estimate representative of all experience levels." We can include that as prose.
Schedule: Not given, so omit.
Also we might include a short paragraph about role type Onsite and location.
We must not include boilerplate like "Role Type Please ensure the role type defined below is appropriate for your needs before applying to this role." That's fluff; we can drop.
We also need to drop duplicated lines, navigation, etc.
Now produce HTML fragment.
Structure:
Date Posted: 2026-09-11 | Location: Wilson, NC (US-NC-WILSON-4200 ~ 4200 Airport Dr ~ BLDG 4200)
About the role
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This role serves as a Customer Account Manager supporting our MRO Service Center in Wilson, NC. The position is responsible for responding to customer inquiries regarding product availability, maintenance needs, and order status while accurately documenting all interactions, issues, and resolutions. The ideal candidate demonstrates strong critical thinking, can multitask effectively, and thrives in a fast-paced, highly dynamic environment.
Responsibilities
- Maintain prompt, professional, and proactive communication with assigned customers, including regular status updates and weekly touchpoints as necessary.
- Serve as the liaison between customers and Collins Aerospace, communicating requirements clearly and escalating urgent needs such as AOG and MEL requests when appropriate.
- Display accurate and professional verbal and written communication at all times.
- Support customers through the entire repair process, including coordination of shipping activities.
- Execute and manage SAP transactions related to customer order processing; primary focus on Sales Order creation (VA02) and understanding the impact of changes on connected documents/tables.
- Review purchase orders, service agreements, and product support agreements for accuracy and compliance.
- Manage Ready-to-Quote monitoring, quote generation and approval workflows.
- Support disputed invoice resolution and maintain ESD credibility across open customer orders.
- Handle Exchanges and Advanced Exchanges when required.
- Manage Aging WIP in alignment with MRO reminder and return-as-is practices.
- Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.
- Ensure compliance with file storage, document traceability, scanning requirements, and retention policies.
- Support disposition of warranty claims and process customer credits or debits.
- Assist in penalty claim reviews and On-Time Delivery RCCA efforts.
- Maintain understanding of International Trade Compliance, Kidde Quality Management System, customer property systems, FAR/DFAR requirements, and airworthiness regulatory obligations.
- Support Service Bulletin and Airworthiness Directive campaigns that impact assigned accounts.
- Produce clear, concise, and effective verbal and written communications.
Skills
- Contribute to daily, monthly, and annual site goals related to On‑Time Delivery, Policy Deployment, and Sales.
- Help maintain daily metrics for QH, RTQT, ESD Overdue and Upcoming ESD.
- Positively influence team culture by fostering learning, collaboration, and proactive problem-solving.
- Support proactive improvement initiatives such as process mapping, CORE events, and Turnback participation.
- Engage in digital innovation efforts, including EDI/Aeroxchange, MROLife, Microsoft 365 best practices, and future-state software implementations.
Qualifications
- Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
- Experience in customer service, account management, or related operational support roles.
- Experience with office software applications.
- Experience with documentation practices requiring high attention to detail.
- Experience supporting repair center operations (MRO), exchange programs, or repair value‑stream activities.
- Familiarity with aviation regulatory frameworks (Airworthiness Directives, Service Bulletins).
- Understanding of quality systems (QMS), trade compliance, FAR/DFAR, or customer property requirements.
- Experience with digital tools such as EDI/Aeroxchange, MROLife, or similar customer transaction platforms.
- Proficiency in SAP order management transactions, especially VA02, with a functional understanding of sales order mechanics.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; remove boilerplate, navigation, legal, EEO, etc. Include a section only when posting has real specific content for it. Avoid filler like "commensurate with experience". So we need to parse the posting. Let's extract relevant content. First, there is a date posted, location, etc. Those are metadata; we can fold minor metadata into a short
or drop it. Probably we can include a short paragraph with date posted and location. Then there is description: "At RTX, the world's largest aerospace and defense company..." That's about the company. Could be "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have sections: "What You Will Do" (Responsibilities). "What You Will Learn" (maybe Skills or learning). "Qualifications You Must Have" and "Qualifications We Prefer" (Qualifications). "What We Offer" (Benefits). Also "The salary range for this role is 43,400 USD - 82,600 USD." (Pay). Also maybe schedule? Not given. So we can omit Schedule. Also there is "Role Type" description about Onsite. Could be part of About the role? Might be considered metadata; we could include a short paragraph. We must not include boilerplate like EEO, privacy policy, etc. We need to preserve all substantive info: responsibilities list, qualifications, benefits, pay. Let's extract responsibilities bullet points from "What You Will Do". It's a paragraph with many sentences; we can break into list items for each duty. List them: - Maintain prompt, professional, and proactive communication with assigned customers, including regular status updates and weekly touchpoints as necessary. - Serve as the liaison between customers and Collins Aerospace, communicating requirements clearly and escalating urgent needs such as AOG and MEL requests when appropriate. - Display accurate and professional verbal and written communication at all times. - Support customers through the entire repair process, including coordination of shipping activities. - Execute and manage SAP transactions related to customer order processing; primary focus on Sales Order creation (VA02) and understanding the impact of changes on connected documents/tables. - Review purchase orders, service agreements, and product support agreements for accuracy and compliance. - Manage Ready-to-Quote monitoring, quote generation and approval workflows. - Support disputed invoice resolution and maintain ESD credibility across open customer orders. - Handle Exchanges and Advanced Exchanges when required. - Manage Aging WIP in alignment with MRO reminder and return-as-is practices. - Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken. - Ensure compliance with file storage, document traceability, scanning requirements, and retention policies. - Support disposition of warranty claims and process customer credits or debits. - Assist in penalty claim reviews and On-Time Delivery RCCA efforts. - Maintain understanding of International Trade Compliance, Kidde Quality Management System, customer property systems, FAR/DFAR requirements, and airworthiness regulatory obligations. - Support Service Bulletin and Airworthiness Directive campaigns that impact assigned accounts. - Produce clear, concise, and effective verbal and written communications. That's many; we can keep as list. "What You Will Learn" list: - Contribute to daily, monthly, and annual site goals related to On‑Time Delivery, Policy Deployment, and Sales. - Help maintain daily metrics for QH, RTQT, ESD Overdue and Upcoming ESD. - Positively influence team culture by fostering learning, collaboration, and proactive problem-solving. - Support proactive improvement initiatives such as process mapping, CORE events, and Turnback participation. - Engage in digital innovation efforts, including EDI/Aeroxchange, MROLife, Microsoft 365 best practices, and future-state software implementations. We could treat as Skills or maybe "What You Will Learn" as a section like Skills? The instruction says we can use Skills heading. So we could put that under Skills. Qualifications: "You Must Have": Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Experience in customer service, account management, or related operational support roles. Experience with office software applications. Experience with documentation practices requiring high attention to detail. "We Prefer": Experience supporting repair center operations (MRO), exchange programs, or repair value‑stream activities. Familiarity with aviation regulatory frameworks (Airworthiness Directives, Service Bulletins). Understanding of quality systems (QMS), trade compliance, FAR/DFAR, or customer property requirements. Experience with digital tools such as EDI/Aeroxchange, MROLife, or similar customer transaction platforms. Proficiency in SAP order management transactions, especially VA02, with a functional understanding of sales order mechanics. We can combine into Qualifications section with two sub-lists maybe but we can just list all as bullet points. Benefits: "What We Offer" list: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more! We need to keep as list. Pay: The salary range for this role is 43,400 USD - 82,600 USD. Also note "The salary range provided is a good faith estimate representative of all experience levels." We can include that as prose. Schedule: Not given, so omit. Also we might include a short paragraph about role type Onsite and location. We must not include boilerplate like "Role Type Please ensure the role type defined below is appropriate for your needs before applying to this role." That's fluff; we can drop. We also need to drop duplicated lines, navigation, etc. Now produce HTML fragment. Structure:
Date Posted: 2026-09-11 | Location: Wilson, NC (US-NC-WILSON-4200 ~ 4200 Airport Dr ~ BLDG 4200)
About the role
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This role serves as a Customer Account Manager supporting our MRO Service Center in Wilson, NC. The position is responsible for responding to customer inquiries regarding product availability, maintenance needs, and order status while accurately documenting all interactions, issues, and resolutions. The ideal candidate demonstrates strong critical thinking, can multitask effectively, and thrives in a fast-paced, highly dynamic environment.
Responsibilities
- Maintain prompt, professional, and proactive communication with assigned customers, including regular status updates and weekly touchpoints as necessary.
- Serve as the liaison between customers and Collins Aerospace, communicating requirements clearly and escalating urgent needs such as AOG and MEL requests when appropriate.
- Display accurate and professional verbal and written communication at all times.
- Support customers through the entire repair process, including coordination of shipping activities.
- Execute and manage SAP transactions related to customer order processing; primary focus on Sales Order creation (VA02) and understanding the impact of changes on connected documents/tables.
- Review purchase orders, service agreements, and product support agreements for accuracy and compliance.
- Manage Ready-to-Quote monitoring, quote generation and approval workflows.
- Support disputed invoice resolution and maintain ESD credibility across open customer orders.
- Handle Exchanges and Advanced Exchanges when required.
- Manage Aging WIP in alignment with MRO reminder and return-as-is practices.
- Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.
- Ensure compliance with file storage, document traceability, scanning requirements, and retention policies.
- Support disposition of warranty claims and process customer credits or debits.
- Assist in penalty claim reviews and On-Time Delivery RCCA efforts.
- Maintain understanding of International Trade Compliance, Kidde Quality Management System, customer property systems, FAR/DFAR requirements, and airworthiness regulatory obligations.
- Support Service Bulletin and Airworthiness Directive campaigns that impact assigned accounts.
- Produce clear, concise, and effective verbal and written communications.
Skills
- Contribute to daily, monthly, and annual site goals related to On‑Time Delivery, Policy Deployment, and Sales.
- Help maintain daily metrics for QH, RTQT, ESD Overdue and Upcoming ESD.
- Positively influence team culture by fostering learning, collaboration, and proactive problem-solving.
- Support proactive improvement initiatives such as process mapping, CORE events, and Turnback participation.
- Engage in digital innovation efforts, including EDI/Aeroxchange, MROLife, Microsoft 365 best practices, and future-state software implementations.
Qualifications
- Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
- Experience in customer service, account management, or related operational support roles.
- Experience with office software applications.
- Experience with documentation practices requiring high attention to detail.
- Experience supporting repair center operations (MRO), exchange programs, or repair value‑stream activities.
- Familiarity with aviation regulatory frameworks (Airworthiness Directives, Service Bulletins).
- Understanding of quality systems (QMS), trade compliance, FAR/DFAR, or customer property requirements.
- Experience with digital tools such as EDI/Aeroxchange, MROLife, or similar customer transaction platforms.
- Proficiency in SAP order management transactions, especially VA02, with a functional understanding of sales order mechanics.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.