Customer Account Specialist (Onsite)

About the role

This position is for a Customer Account Specialist (CAS) who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

What you will do

• Main point of contact (POC) to the customer developing and maintaining positive partner relationships
• Assures timely responses to requests, develops solutions of customer specific concerns
• Attend and provide data for customer status meetings
• Review incoming contracts, PO's, draft letters and validate against basic standard and previously negotiated contractual terms working with the customer on any issues identified
• Assess incoming paperwork to identify funding on incoming PO
• Solves difficult and complex problems pertaining to customer orders
• Manage SWIP and Customer Hold units
• Update and maintain contract spreadsheets, induction and shipping aides
• Responsible for import/export as applicable
• Generates packing and shipping documents as needed
• Follows up on WIP (work in process) and problem shelf units
• Provides repair quotes to customers and follow up to obtain funding

Qualifications you must have

• Typically requires a University Degree and less than 2 years prior relevant experience
• Experience providing customer service to internal and/or external customers is required

Qualifications we prefer

• Experience utilizing Microsoft O365 products

Pay

The salary range for this role is 57,200 USD - 108,800 USD.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program

Schedule

This position is classified as Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

This response is AI-generated, for reference only.