Customer Order Management (Exp in ERP, Export, Logistics, Order management)

Duties and Responsibilities

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues
• Solves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services. Recommends alternate products to meet customer needs

Competencies

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong attention to detail
• Strong customer focus and a track record of implementing best-in-class service levels
• Ability to build strong relationships with relevant stakeholders
• Skillful at setting priorities, meeting deadlines, and managing multiple tasks
• Versatile learner with the ability to function in a changing environment
• Action-oriented and results-driven, independently seek continuous improvement opportunities

Qualifications

• Minimum of 1 year experience with ERP system(s)
• Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)
• Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)

Pay

Not specified

Schedule

1st Shift: Monday – Friday; 8am – 5pm CT with an hour for lunch

Hybrid and onsite position: Tuesday – Thursday. The associate can work from the office Monday – Friday if that is their preference.