Customer Order Management

Duties and Responsibilities

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues
• Solves moderately complex customer issues with minimal supervision
• Communicates complex information on products and services. Recommends alternate products to meet customer needs

Requirements

• Bachelor's degree required - 2-4 years’ experience
• Strong communication skills

Physical Demands

• May be required to travel up to 10% of time

Computer Skills

• Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i