Customer Service Order Management

About the role

This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs.

Responsibilities

• Provide primary phone line coverage.
• Process all customer orders via phone, email and fax transmittal.
• Process charity orders.
• Monitor the Customer Service email box.
• Monitor the Customer Service voice mailbox.
• Manage Client email and phone Help Lines.
• Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
• Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
• Other duties may be assigned as required.

Qualifications

• Exceptional interpersonal skills with the ability to “read” customers and display patience when working with people.
• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
• Ability to multitask using dual monitors, while working in multiple systems.
• Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
• Ability to work with and maintain confidential information.
• Ability to resolve potentially stressful customer interactions.
• Excellent organizational skills.
• JDE experience desirable.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Excellent data entry, proofreading, and typing skills.
• Skilled in solving basic math equations.

Skills

• Excellent English verbal and written communication skills.
• Second language a plus.
• Communication in this job is often with hospital professionals.
• Previous work in a clinical setting preferred.

Benefits

N/A

Pay

N/A

Schedule

N/A