Customer Operations Specialist

About the role

Join Us as a Customer Operations Specialist! Are you passionate about creating seamless customer experiences and keeping complex operations moving? At ORBCOMM, we're looking for a detail-oriented and customer-focused Customer Operations Specialist to support our customers throughout the entire customer lifecycle. If you're an organized problem solver who enjoys working across teams, managing customer transactions, and finding ways to improve processes, we'd love to hear from you.

Responsibilities

• Serve as a key operational contact for customers and internal teams.
• Manage customer account information and maintain accurate records across business systems.
• Support customer onboarding and lifecycle processes to ensure a positive customer experience.
• Cross-functionally coordinate customer activities, resolve issues, maintain accurate information, and continuously improve the customer experience.
• Work in a hybrid work environment, requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.

Requirements

• Bachelor's degree or equivalent work experience.
• 2–5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field.
• Strong customer service and communication skills.
• Experience working with CRM platforms such as Salesforce or Microsoft Dynamics.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Ability to collaborate effectively across multiple business functions.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Qualifications

• Passionate about creating seamless customer experiences and keeping complex operations moving.
• Organized problem solver with experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field.
• Strong customer service and communication skills.
• Experience working with CRM platforms such as Salesforce or Microsoft Dynamics.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Ability to collaborate effectively across multiple business functions.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Skills

• Customer service and communication skills.
• CRM platform experience (Salesforce, Microsoft Dynamics).
• Organizational skills with exceptional attention to detail.
• Microsoft Office proficiency (Excel, Word, PowerPoint, Outlook).
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Collaboration across multiple business functions.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Continuous learning in digital and AI literacy.

Benefits

• Competitive, locally relevant benefits package.
• Health and wellness coverage.
• Paid time off.
• Retail or savings programs.
• Flexible work arrangements.
• Insurance coverage.
• Lifestyle perks.
• Access to employee discounts.

Pay

The anticipated starting salary range for candidates expressing interest in this position is $60,000 – $80,000 USD. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc.

Schedule

This role is based out of our Sterling, VA office. We operate in a hybrid work environment requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.