Customer Operations Specialist

About the Role

The Customer Operations Specialist will serve as a key operational liaison between Delta Electronics and assigned customer accounts, managing the full sales order lifecycle from purchase order receipt through invoice resolution. This role is highly customer-focused and plays a critical role in ensuring operational excellence, on-time delivery performance, and an overall positive customer experience.

Responsibilities

• Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from PO receipt through invoice completion and payment resolution.
• Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules.
• Partner closely with internal teams including Purchasing, Planning, Shipping, and Sales to ensure customer commitments are delivered accurately, on time, and in full.
• Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting through email, customer portals, phone communication, and recurring meetings.
• Support operational reporting activities utilizing Excel functions such as Pivot Tables, VLOOKUPs, and reporting dashboards for management and sales team visibility.
• Coordinate customer drop shipments with Delta manufacturing and warehouse facilities to support customer delivery requirements.
• Collaborate with Accounts Receivable and Accounts Payable teams to resolve invoice discrepancies, payment issues, and customer inquiries.
• Troubleshoot operational and customer-related issues in real time while maintaining a high level of professionalism and customer service.

Qualifications

• Associate Degree in Business Administration or related field preferred; equivalent combination of education and relevant experience will also be considered.
• Minimum 2-5 years of experience within customer service, customer operations, business operations, order management, or supply chain support environments.
• Experience working within ERP systems; SAP experience highly preferred.
• Strong Microsoft Office proficiency, particularly within Excel (Pivot Tables, VLOOKUPs, reporting functions).
• Excellent verbal and written communication skills with customer-facing experience.
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.
• Strong organizational skills, attention to detail, and problem-solving capabilities.
• Ability to work cross-functionally within a collaborative team environment.

Preferred Qualifications

• Experience supporting manufacturing, distribution, logistics, supply chain, or operational business environments.
• Previous experience managing customer accounts, order fulfillment, shipment coordination, or operational reporting.
• Exposure to inventory management, material planning, or shipping coordination processes.

Pay

USD $60,500.00 - USD $76,000.00 /Yr.

Benefits

Delta Electronics offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. Employees can choose from multiple medical plan options, including employer contributions to Health Savings Accounts, along with dental and vision coverage. Delta also provides a competitive 401(k) plan with company match, life and disability insurance, and a range of voluntary benefits. Additional resources such as flexible spending accounts, mental health support, and an Employee Assistance Program are available to help employees and their families thrive both personally and professionally.

Location: Plano, Texas (onsite 100%)

Work Authorization: Candidates must be authorized to work in the United States on a permanent basis without the need for current or future sponsorship.