Customer Operations Specialist

About the role

As a Customer Operations Specialist, you will play a critical role in ensuring patient information and cardiac monitoring data are accurately processed and entered into company systems. This role supports timely patient care by maintaining data integrity, managing inbound customer inquiries, and ensuring the proper handling of cardiac monitoring devices and related records. Success in this role is measured by accuracy, productivity, compliance, and the timely processing of incoming products and information.

Responsibilities

• Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
• Organize, scan, label, and process incoming CAM products and records to support daily operations.
• Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
• Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
• Document customer interactions, correspondence, and case details within company systems.
• Identify and escalate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
• Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
• Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Experience using computer systems for data entry, documentation, and record maintenance.
• Proficiency with Microsoft Office applications.
• Experience working with multi-line phone systems or handling inbound customer inquiries.
• Ability to maintain confidential and sensitive patient information in compliance with company policies.
• Ability to accurately process and manage high volumes of information and documentation.
• Ability to lift, move, and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to complete assigned tasks with or without reasonable accommodation.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Pay

The starting hourly rate for this role will be $16.15 per hour.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include:

• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.

Financial and retirement benefits include:

• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• Flexible Spending Accounts.

Additional benefits include:

• Educational assistance programs.
• Paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.