Customer Operations Manager, MM | AMER

Responsibilities

• Manage a diverse portfolio of accounts in their market segment.
• Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.
• Build relationships with key stakeholders. Conduct regular business reviews.
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Provide a high-quality experience to our customers on a day-to-day basis. Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

• A minimum of 4+ years of relevant work experience, including client-facing experience.
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them.
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• A strong analytical foundation with the ability to manipulate and synthesize data.
• A curious by nature and interested in making an impact.

Total Rewards

• Your offer will be localized to your country's currency using a market-aligned conversion.
• Your final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.