Senior Customer Operations Manager, MM | AMER

Deel is the all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Supporting every worker type in 150+ countries, Deel enables businesses to scale smarter, faster, and more compliantly with AI-powered tools and a fully owned payroll infrastructure.

About the role

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. As a trusted advisor, you’ll provide strategic guidance on operational and product-related issues and advocate internally for client needs, championing new products and capabilities to expand each client’s business with Deel.

You are a passionate business builder who thrives on tackling complex, ambiguous problems and driving real impact. Comfortable diving into data for insights and confident in cross-functional project management, you excel in collaborative, high-performance teams and prioritize working with great people.

Responsibilities

• Focus on a smaller number of high-value strategic accounts within your market segment.
• Develop and execute comprehensive account strategies for long-term success.
• Proactively identify risks and rally internal stakeholders to address customer issues promptly, optimizing customer sentiment.
• Build relationships with senior stakeholders, deeply understanding the customer’s business, hiring plans, and partnership success outcomes. Create and implement success plans to maximize the customer experience and host regular business reviews.
• Serve as the voice of the customer by collecting product and operational feedback. Prioritize requirements based on risk, urgency, and revenue impact, and project manage internal stakeholders to deliver priority items while setting appropriate expectations with the customer.
• Provide a high-quality daily customer experience by coordinating with internal stakeholders to ensure timely responses and completion of customer requests.
• Drive adoption of platform features that improve customer experience and retention.

Requirements

• Minimum of 4+ years of relevant work experience, including client-facing roles.
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Strong relationship-building skills; remains calm and collected during crises or criticism and celebrates partners’ successes.
• Quantitatively inclined and data-savvy; able to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a growth mentality; thrives in fast-paced environments and isn’t deterred by setbacks or pivots.
• Solid track record of achievement, such as success in a top-tier company, quantifiable business impact, quickly assumed responsibilities, or competitive awards.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Naturally curious and driven to make an impact.

Benefits

• Full-time employees in the United States receive a variety of benefits, including:
  • Health insurance effective from day one (medical, dental, and vision).
  • 401k retirement plan.
  • Disability, life, and employee assistance program (EAP) insurance.
  • Flexible savings account (FSA).
  • Flexible time off (PTO) and 12 paid holidays per year.
  • Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent.
  • Stock grant opportunities dependent on role, employment status, and location.
  • Additional perks and benefits based on employment status and country.
  • Flexibility of remote work, including optional WeWork access.

Pay

Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a global reference and will be localized to your country’s currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We do not ask about salary history; offers are based on the role and what you bring to it.