Senior Manager, Customer Operations

For our client, we are seeking a Senior Manager, Customer Operations to join the team of a leader in the Finance & Insurance space. This role will oversee critical customer operations functions with a strong focus on money movement processes, service-level performance, and operational risk control. You will partner closely with cross-functional leaders to translate strategy into measurable team goals and strengthen execution across a regulated environment. The position also calls for developing managers, improving workflows, and driving long-term enhancements to the customer experience. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $125,000 – $150,000 annually Responsibilities Coach and develop multiple Operations Managers to build leadership strength Translate company strategy into actionable departmental goals for money movement flows Own and monitor high-level metrics for service level adherence and operational performance Build collaborative relationships with cross-functional leaders to align on goals Maintain a rigorous control environment to mitigate operational risks Lead root cause analyses to enhance client experience and implement long-term fixes Drive innovation by identifying opportunities for workflow automation and process standardization Lead teams through change with clear and empathetic communication Qualifications 4+ years of operational management experience in financial services, fintech, retirement services, or banking 2+ years of experience managing other People Managers/Leaders Deep understanding of money movement processes and transaction lifecycles in a regulated environment Proven track record of developing high-performing operational teams Ability to leverage complex data reports and metrics for strategic decision-making Exceptional cross-functional collaboration skills with leadership teams Outstanding written and verbal communication skills tailored for executive audiences Benefits 401(k) plan with dollar-for-dollar employer match up to 4% (immediately vested) and no plan fees Comprehensive health, dental, and vision insurance Competitive time off and parental leave policies Access to financial wellness tools and professionals Enhanced mental health support for employees and dependents Fertility healthcare and family forming benefits Resources for student loan planning and repayment assistance Monthly work-from-home stipend and quarterly lifestyle stipend Engaging team-building experiences to foster collaboration Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.