Customer Operations Manager

What You'll Do

• Lead and deliver onboarding for new customer administrators ("superusers")
• Configure customer accounts, licenses, coupon codes, and learner access
• Update onboarding guides, documentation, and checklists
• Ensure customers launch successfully and adopt the platform
• Serve as the primary point of contact for customer support requests
• Troubleshoot user issues and coordinate with the product team when needed
• Manage support requests through resolution
• Maintain responsive, professional customer communication
• Identify recurring issues and recommend improvements
• Manage customer licensing, user access, and account administration
• Maintain accurate customer records in HubSpot and related systems
• Cook up customer requests across Sales, Product, Finance, and Operations
• Support invoicing and accounts receivable by coordinating purchase orders, invoices, required documentation, and customer follow-up
• Track customer commitments and operational tasks to ensure nothing falls through the cracks
• Continuously improve customer-facing operational processes
• Format educational content into PowerPoint, Canva, and other customer-ready formats
• Organize customer-facing resources and knowledge base materials
• Support customer webinars, training sessions, and product documentation
• Prepare demo environments and customer presentation materials
• Coordinate logistics for conferences, trade shows, and customer events
• Manage booth materials, shipping, registrations, travel, and event checklists
• Cope with schedules and supporting materials for the team
• Ensure conferences and customer events are executed professionally
• Help establish and support ScanLab's office
• Cook up supplies, vendors, and shared resources
• Support onboarding of new employees
• Aid with company meetings and internal events
• Help improve internal documentation, workflows, and operational processes

What We're Looking For

• 2–5 years of experience in customer operations, business operations, customer support, project coordination, account management, or similar roles
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills
• Excellent problem-solving abilities
• Ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Office, PowerPoint, Canva, and Google Workspace
• Comfortable learning new technology and software platforms
• Experience with HubSpot or another CRM
• Experience supporting SaaS or healthcare technology customers
• Experience with customer administration, invoicing, or operational coordination
• Bachelor's degree or equivalent professional experience
• Experience with or knowledge of MRI and / or CT imaging (a big plus)

Who You Are

• Loves bringing order to complexity
• Notices details that others miss
• Thinks proactively and solves problems
• Enjoys building systems and improving processes
• Learns new technology quickly
• Communicates professionally with customers
• Takes ownership and follows through
• Thrives in a collaborative, entrepreneurial environment

Why Join ScanLab?

• This is more than an operations role. You'll join a small, collaborative team building technology that is changing how MRI and CT professionals are trained and upskilled around the world.
• As we grow, you'll have the opportunity to shape how the company operates, improve the customer experience, and grow into a broader operational leadership role.
• Competitive salary commensurate with experience
• Performance bonus opportunity
• Paid time off
• Health insurance stipend
• Opportunity to grow with a rapidly expanding healthcare technology company

How to Apply

If you're excited about helping build a company that's transforming imaging education and workforce development, we'd love to hear from you. Please email the following to careers@scanlabmr.com:

• Your resume
• A brief note explaining why this role interests you and why you'd be a great fit
• (Optional) A link to your LinkedIn profile

Subject Line: Customer Operations Manager – Your Name