Customer Operation Order Management Clerk

Keys Responsibilities

• Monitor and process daily incoming orders for assigned Oracle based customers.
• Verify order details, pricing, product availability, and customer information.
• Adjust shipping dates to align with customer requirements and current transit times.
• Cook up with warehouse, logistics, and procurement teams to ensure timely fulfillment.
• Resolve common errors to progress orders through the order management system.
• Maintain order status and proactively resolve discrepancies or delays.
• Communicate order updates, shipping information, and issues to customers.
• Maintain accurate records of orders, invoices, and customer interactions.
• Aid in processing returns, exchanges, and cancellations as needed.
• Ensure compliance with company policies, procedures, and service standards.

About You

• 1 year of relevant experience, preferably in a fast-paced customer service environment.
• Bachelor’s degree preferred.
• Proficiency in Microsoft Word, Excel, and familiarity with database systems.
• Strong written and verbal communication skills.
• Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
• High attention to detail with a proactive approach to time management.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

PAY & BENEFITS

• Full-Time.
• Relocation is not provided.
• Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire.
• Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued.
• 401(k): 3% company contribution and additional 3% company match.