Order Management Clerk

About the role

The Order Management Clerk manages retailer orders and documentation daily, collaborating with the Order Management Supervisor to ensure accurate processing and timely delivery.

Responsibilities

• Enter and process incoming orders
• Invoice shipped orders
• Collaborate to optimize processes with Warehouse, Logistics, and other teams
• Provide Customer Service for retailers
• Resolve order disputes
• Perform other administrative duties as assigned

Requirements

• Strong interpersonal, organizational, communication, and customer service skills
• High School Diploma or equivalent, with an Associate’s degree preferred
• Ability to solve practical problems and adapt to changing variables
• Advanced MS Office skills (Excel & PowerPoint)
• 2 years of administrative/office experience, with preferred experience in ERP order management systems and EDI Platforms

Qualifications

• Technical Capacity (data analysis and forecasting)
• Personal Effectiveness / Credibility
• Thoroughness/Detail Orientation
• Time Management
• Communication Proficiency (written and verbal)
• Problem Solving/Analysis
• Strong Math Skills
• Customer/Client Focus
• Decision Making
• Flexibility
• Ethical Conduct

Benefits

No benefits are offered for this position.

Pay

Details on pay are not specified for this position.

Schedule

The position operates from 7am to 3:30pm, Monday through Friday, with some flexibility for early hours, evening hours, and weekend work as needed.