Customer Operation Order Management Clerk

About the role

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Essential Duties and Responsibilities

• Monitor and process daily incoming orders for assigned Oracle based customers.
• Verify order details, pricing, product availability, and customer information.
• Adjust shipping dates to align with customer requirements and current transit times.
• Cook with warehouse, logistics, and procurement teams to ensure timely fulfillment.
• Resolve common errors to progress orders through the order management system.
• Maintain accurate records of orders, invoices, and customer interactions.
• Assist with processing returns, exchanges, and cancellations as needed.
• Ensure compliance with company policies, procedures, and service standards.

Requirements and Preferred Skills

• 1 year of relevant experience, preferably in a fast-paced customer service environment
• Bachelor’s degree preferred
• Proficiency in Microsoft Word, Excel, and familiarity with database systems
• Strong written and verbal communication skills
• Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
• High attention to detail with a proactive approach to time management
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Must be legally authorized to work in the United States on a permanent basis without sponsorship

Pay & Benefits

• Full-Time
• Pay Rate: $22-$26/hour
• Relocation is not provided
• Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
• (3 or 2) weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
• 401(k): 3% company contribution and additional 3% company match
• Tuition Reimbursement

Why Gates?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones, we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Work Environment

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.