Customer Onboarding Specialist

About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical-grade accuracy Native predictive models that detect 85% of preventable adverse events several days in advance Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA. About The Role As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve. This is a full-time, in-office role at our El Segundo, CA headquarters. What You'll Do Manage multiple customer onboardings at once, from contract through go-liveCoordinate across internal teams and customers to keep each implementation on trackSupport Sales and Customer Success in addressing customer questions, including technical inquiries, during onboardingKeep customer records accurate and ensure clean handoffs to Customer SuccessAdapt to evolving processes and help improve how we onboard customers How Success Is Measured Customers reach go-live on their target installation datesReduction in average time from contract signature to go-liveReadiness requirements complete before installation, with no day-of delays caused by missed setupCustomer records accurate and current across all tracking systemsClean handoffs to Customer Success, with no missing account informationProcess gaps identified and flagged before they affect timelines Must-have Qualifications 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technologyExtremely organized, with exceptional attention to detailProven ability to manage multiple projects at once, each with its own timeline and stakeholdersExperience coordinating across multiple teams and stakeholders to deliver on shared timelinesStrong written and verbal communication, with the ability to explain technical concepts simplyWorking knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrationsAbility to quickly learn new systems, tools, and processesExperience with CRM and project management tools (e.g., HubSpot, monday.com)Comfortable operating in a fast-changing startup environment with evolving tools and process Nice-to-haves Project management experienceExperience with PointClickCare or other EHR systemsExperience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settingsExperience onboarding customers for SaaS, hardware, or connected-device products $75,000 - $90,000 a year As a full-time Customer Onboarding Specialist, you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $75,000 - $90,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location. Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer: Meaningful employee stock options100% company-paid medical, dental, and vision coverage401(k)Competitive time off with pay policies including vacation, sick days, and company holidaysImpact: your work will influence care decisions for tens of thousands of seniors every day.Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches. Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.