Customer Marketing Manager
About the role
The Customer Marketing Manager will join the Corporate Marketing team at Datadog, a group dedicated to telling the stories of customers who achieve meaningful technology and business outcomes with Datadog. The role is designed for individuals who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs.
Responsibilities
- Sources and tracks opportunities to promote customer wins by collaborating with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
- Tracks and reports on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
- Builds a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities
- Interviews customers and product leaders - in-person and on camera - to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
- Designs, delivers, and continuously optimizes programs and incentive strategies that attract customers to participate in advocacy activities
- Influences how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies
Requirements
- 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
- Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
- Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
- Excellent organizational skills and the ability to manage multiple projects simultaneously
- Bachelor's degree in Marketing, Business, Communications, or a related field
Qualifications
- You have exceptional project management skills and the ability to prioritize tasks effectively
- You have experience managing and engaging with customers and internal stakeholders
- You have a proven track record of developing and executing successful marketing campaigns
- You have experience working with AI and machine learning tools to enhance marketing efforts
Skills
- Strong writing and editing skills
- Experience with customer relationship management systems
- Ability to manage multiple projects and priorities
- Knowledge of AI and machine learning tools
Benefits
Benefits and growth opportunities include:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Pay
Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role, including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Schedule
Our office culture prioritizes relationships and collaboration, and we operate as a hybrid workplace to ensure our employees can create a work-life balance that best fits them.