Customer Marketing Manager

About The Job

At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. As a Customer Marketing Manager, you will play a pivotal role within Product Marketing by building the customer advocacy engine that turns real customer outcomes into references, referrals, reviews, stories, and advisory engagement that strengthen how BuildOps wins in the market.

What You’ll Do

• Build and scale BuildOps’ customer advocacy program across segments, products, trades, and use cases.
• Create a clear system for recruiting, activating, tracking, and retaining advocates across references, referrals, stories, speaking opportunities, reviews, and advisory engagements.
• Own the pipeline of customer proof assets, including strategic references, referrals, testimonials, case studies, and customer stories that support Product Marketing, Sales, Customer Success, and executive storytelling.
• Partner closely with Customer Success to identify the right customers, stakeholders, and approval paths before proof is created or used publicly.
• Collaborate with Product Marketing to ensure customer proof reinforces BuildOps’ highest-priority narratives, launches, and market differentiators.
• Own review generation and reputation programs across priority platforms, building a repeatable motion that increases volume, maintains quality, and supports trust and demand goals.
• Help lead strategy and program management for BuildOps’ Customer Advisory Board, including member selection, engagement planning, agenda input, follow-up, and insight capture in partnership with cross-functional leaders.
• Define and report on key metrics including advocate activation, reference fulfillment, review growth and quality, story production, CAB engagement, and downstream commercial impact where measurable.

Who You Are

• A self-starter who takes ownership and drives initiatives forward with little day-to-day oversight.
• A strong operator-builder who can create systems, governance, and process in a growing function.
• Comfortable navigating ambiguity while balancing customer trust, internal priorities, and cross-functional alignment.
• Outcomes-driven and motivated by building advocacy programs that influence pipeline, reputation, trust, and commercial impact.
• AI-native in your working style and eager to use AI tools to improve research, drafting, reporting, program management, and execution quality.

Compensation

• Toronto: $80,000 – $100,000 base salary.
• Raleigh / Remote: $85,000 – $106,000 base salary.
• LA / SF: $89,000 – $111,000 base salary.

What we offer

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package.
• Flexible PTO and hybrid work schedules.
• One-time work-from-home allowance.
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days.
• Company events and team-building activities, both in-person and virtual.
• A fast-paced, collaborative, and dynamic work environment.
• Opportunities for growth and career advancement.
• The chance to work with cutting-edge technology and innovative solutions.
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.

About BuildOps

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Equal Opportunity Employer

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws. BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and fraud@buildops.com. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.