Customer Marketing & Content Lead
About the role
You will turn the outcomes, expertise, and insights across our network into the most credible and useful body of content in medication access. Forus works with thousands of physicians, patients, healthcare organizations, and life sciences partners across a growing number of specialties. That gives us a unique view into how patients access therapy, where the system breaks down, and what leading organizations are doing differently.
Your job will be to identify the stories, data, and ideas worth sharing and turn them into content that customers, clinicians, industry leaders, and partners want to use. You will work directly with customers, physicians, patients, medical societies, advocacy organizations, and internal experts to produce case studies, reports, articles, presentations, webinars, and other substantive content.
You will own the process from idea through research, creation, approval, and distribution. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success.
Qualifications
- 4–10 years of experience in content strategy, journalism, editorial, customer marketing, product marketing, communications, or a related role
- Exceptional writing and editorial judgment, with the ability to turn complex healthcare, operational, and technical topics into clear and compelling stories
- Familiarity interviewing customers, executives, clinicians, patients, or other subject-matter experts and building the trust required to tell their stories well
- A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create
- Strong analytical instincts and comfort working with data to identify, validate, and communicate meaningful outcomes and trends
- Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
- High NPS with your former teammates