Customer Logistics Team Leader

About the role

You will lead the team responsible for end-to-end order execution for key retail customers. You will oversee daily operations and team performance to ensure orders move efficiently and service levels remain high. You will partner with cross-functional teams across supply chain, sales, and customers to resolve issues, improve execution, and support consistent product flow to customers. You will use data, analytics, and process expertise to identify opportunities, influence decisions, and drive operational excellence across the customer logistics function.

Responsibilities

• Lead and develop a team responsible for order execution and customer logistics activities
• Study, interpret, and develop understanding of problems and opportunities and communicate insights to leadership
• Monitor reporting and metrics and build recommendations that drive action and resolution
• Present findings that create understanding, alignment, and informed decision-making
• Define business processes and implement improvements to enhance efficiency and service performance
• Develop tactical and strategic solutions that adapt to business variability
• Lead projects to completion on time, within budget, and with high quality outcomes while holding team members accountable
• Summarize and communicate recommendations clearly to leadership stakeholders
• Manage direct reports including hiring, training, performance management, and development
• Lead cross-functional efforts across teams, geographies, and cultures to achieve shared goals
• Provide coaching, guidance, and development support to build team capability and engagement
• Resolve conflict and serve as an escalation point for internal and external partners

Requirements

• Bachelor’s degree in a business-related field
• 4 or more years of relevant business experience
• Experience leading teams directly or indirectly
• Experience managing multiple priorities in a fast-paced environment
• Experience leading change within an ambiguous and dynamic business environment
• Experience working with analytics and data to drive decisions
• Demonstrated strategic thinking and critical thinking skills
• Strong communication and collaboration skills across multiple levels of the organization
• Experience influencing stakeholders and driving alignment across functions
• Willingness to travel domestically and internationally as needed

Qualifications

• Experience in a similar role
• Proven ability to manage and mentor teams
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Ability to prioritize and manage multiple tasks simultaneously

Skills

• Data analysis and interpretation
• Project management
• Team leadership
• Stakeholder engagement
• Process improvement

Benefits

• Comprehensive healthcare plans
• Wellness incentive program
• Mental wellbeing support
• Fitness reimbursement
• Great pay and bonus incentive opportunity
• Matching 401(k)
• Stock purchase plan
• Career development opportunities
• Employee resource groups
• On-demand learning
• Tuition reimbursement
• Paid-time off
• Parental leave
• Flexible work-schedules
• Volunteer opportunities

Pay

$82,000 - $120,000 annually

Schedule

Full-time