Customer Service Team Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as Leader on Duty as dictated by schedule: Ensures safe work practices are followed at all times
• Serves as Leader on Duty as dictated by schedule: Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Serves as Leader on Duty as dictated by schedule: Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
• Assists with supervising the daily cash drawer balances and deposits of store receipts: Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
• Balances cash and deposits store receipts as required.
• Aids in the transmission of all required reports.
• Assists with the supervision of all employees.
• Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
• Performs the duties of various team member roles as staffing needs arise.
• Aids in asking every customer for a Round-up donation, maintaining a minimum of 25% round up average.
• Maintains proper security of all company assets.
• Aids in the supervision of store employee meetings as necessary for employees in assigned operations.
• Aids in ensuring that store equipment is maintained in proper working order.
• Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
• Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

  SUPERVISORY RESPONSIBILITIES

  • Indirectly supervises store team members, volunteers, and community service personnel in assigned operations in accordance with the organization's policies and applicable laws.

  QUALIFICATION REQUIREMENTS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
  • This position is required to work nights, weekends, and holidays.
  • Educational and Experience Requirements: Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience. Or equivalent combination of education and experience.
  • Computer Skills: Must be proficient in Microsoft Word, Excel, and Outlook.
  • Languages Skills: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers.
  • Mathematical Skills: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.
  • Work Environment: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
  • Scheduling Requirements: Must have open and flexible availability, and be willing to work evenings and weekends.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.
  • Physical Demands - Customer Service Team Leader Frequency: Never Almost Never Occasionally Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X