Customer Service Team Leader

About the role

The Customer Service Team Leader is responsible for managing a team of customer service representatives in a retail environment. This position oversees daily operations, ensures customer satisfaction, and supports team members in achieving sales targets.

Responsibilities

• Oversee daily operations including scheduling, training, and performance management of the customer service team.
• Ensure all customer interactions are positive and meet high standards of service.
• Manage inventory levels and ensure stock is replenished as needed.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Support team members in achieving sales targets through coaching and mentoring.
• Conduct regular performance reviews and provide feedback to team members.

Requirements

• At least 2 years of experience in a customer service or retail management role.
• Proven ability to manage teams and motivate employees.
• Strong communication skills, both verbal and written.
• Ability to work independently and under pressure.
• Experience with CRM systems is a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation preferred.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of retail operations and customer service best practices.

Benefits

• Competitive salary with annual bonus opportunities.
• Health insurance coverage.
• Flexible working hours.
• Professional development opportunities.

Pay

$70,000 - $80,000 per year plus bonus.

Schedule

Full-time position with flexible hours to accommodate business needs.